MIPIM - See our FAQ

  • Registration

    Online registration

    I am having trouble registering online. Can you help?

    As soon as the registration for visitors is open online, the link to our Online Registration tool can be found on the homepage of the website.

    • If you register online for the 1st time, please provide your name and email address.
    • If you have used our online registration before, enter your email (or the 9-digit code associated with your email) and the 4-digit password that was provided to you.

    If you do not remember your login or password, click on the link “Forgot Login or password” and enter your email. If you do not remember the email that you have already used, please register by creating a new account as if registering for the 1st time.

    For further assistance, contact our Customer Service.

    Payment methods

    What are the different methods of payment?


    • Online Registration: You can register online and pay by credit card (AMEX, VISA or MASTERCARD), PayPal or wire transfer.
    • Offline Registration: You can pay by credit card (AMEX, VISA or MASTERCARD) or wire transfer.

    NOTE: For security reasons, we cannot accept any credit card data via email. Credit card information received by email will automatically be deleted and the contract destroyed.

    What bank information should I use to process my wire transfer?

    If you are a resident of the UK, Ireland, Australia, New Zealand or British Virgin Islands, please download the bank information here. For all other countries, please download the bank information here.

    When processing the transfer, your bank may make charges and deduct this from the total amount. Please check with your bank in advance to ensure the correct amount reaches us.

    What kind of information should I report on the wire document?

    This information is important to enable us to easily identify your payment. Please include one of the following:


    • Invoice number: You can find your invoice number on the top left of the invoice. Once registered, your original invoice is automatically sent by post. A client copy will be sent by email to the company contact provided on the registration form and if the email was provided to us.
    • Order ID number: If you register online, you will receive a registration confirmation where you can find your Order ID number. Please quote this number as reference when processing your wire transfer.
    • I do not have any invoice number or Order ID number: In order to be able to recognize your payment, please mention your company name as filled in on the registration form, the name of the participants registered, and the event you registered for.

    *Special notice for UK, Ireland, Australia and British Virgin Islands residents: When paying by wire transfer, the invoice number can only be sent by our UK office upon receipt of your payment.

    If you register online, please use the order ID number and total amount included in the confirmation email to generate the transfer first.

    Should I send a copy of the bank transfer?

    Yes, it is necessary to send a copy of the bank transfer as proof of payment to our customerhelpdesk@reedmidem.com with the subject line “COPY OF BANK TRANSFER”, including your company name, personal details and the event you registered for.

    Should I bring a copy of the bank transfer on-site?

    If the payment is done less than 7 days before the exhibition starting day, please bring a copy of the bank transfer as proof of payment.

    Please note that we do not accept bank wire as payment method if you register only 3 days before the preopening day. Only payment by credit card will be possible.

    If you wish to pay by check 10 days before the show, please bring the check on site.

    A payment by cash will be possible only on site.

    Invoice

    If you would like your invoice to be billed and sent to a specific address or contact, please make sure to fill in the section “Billing address” and “Billing contact name” when registering.

    When will I receive my invoice?

    Once registered, your original repayment VAT invoice and original client copy are automatically sent by post to the company address provided on the registration form.

    The client copy is automatically sent by email to the company contact provided on the registration form and if the email was provided to us.

    I did not receive my invoice, can you resend it?

    If you need a copy, please fill out the Customer Service Helpdesk Request Form. Remember to include your company name, personal details and the event you registered for.

    What if my invoice contains a mistake?

    Please fill out the Customer Service Helpdesk Request Form including your company name, personal details and the event you registered for. Please mention the exact information that needs to be amended.

    Delegate Registration

    Can I cancel, amend or replace a delegate registration?

    The MIPIM participant registration is personal and non-refundable. It can, however, be transferred to another person within the same company and office, for a transfer fee of 100 Euros (+10% VAT) per registration. Delegate details can be amended by contacting the Customer Helpdesk.

    To transfer or amend your delegate registration, please fill out the Customer Service Helpdesk Request Form. Explain the nature of your request, and don’t forget to include your company name, personal details and the event you’re attending.

    What is the deadline to appear in the MIPIM guide?

    The deadline to appear in the MIPIM guide is April 30th 2020.

    Hotel and apartment booking

    What is my login and password for accommodation booking?

    An access code is no longer required. Our new online accommodation booking service enables you to make your reservations in a few simple steps.

    For any further assistance, please send an email to hotel.mipim@b-network.com.

    Please kindly note that our booking service and special rates are exclusively dedicated to participants.

    VISA

    Do I need a VISA to attend and can you help in getting one?

    Depending on your origin of departure, a visa may be required to enter France. Please consult the French Ministry of Foreign and European Affairs website to find out which documents are required for entry.

    The Visa letter can be downloaded from the registration email confirmation.


    Should you need assistance to get a VISA, please fill out the Customer Service Helpdesk Request Form. Specify your request, company name, personal details and the event you registered for.

    Badge

    Can I receive my badge by post?

    Early registered participants for whom we have a photo in our system (you can load your photo on the online database) at the time of sending, are eligible to receive their badges via post* and do not need to collect it at the registration Hall.

    *Badges are sent to the following countries:

    • Austria – Belgium – Bosnia – Canada – Czech Republic – Denmark – Germany – Greece – Finland – France – Great Britain – Ireland – Italy – Lichtenstein – Luxembourg – Monaco – Norway – Netherlands – Poland – Portugal – Slovenia – Spain – Sweden – Switzerlans – US

    NOTE: You will only receive your badge if you have paid in full. Whether you have sent a photo or not you must bring valid ID to collect your badge

    Participants who have registered and paid in full but are not eligible to receive the badge by post, will receive a voucher (formerly called e-ticket). Please refer to the voucher section.

    Where can I retrieve my badge for the show?

    Participants who have paid in full can collect their badge at:

    • Self-service badge delivery points located in the Registration area, Nice Airport T1 & T2, the Majestic Hotel, the Carlton Hotel and the Martinez hotel by scanning the QR code displayed on the Voucher (formerly called E-ticket) or from the MIPIM mobile App.
    • Registration desk located in the Registration area upon presentation of a valid ID.

    Opening Registration desk hours:

    Pre-opening Registration

    Sunday 8 March 2020 from 2pm to 7pm

    Monday 9 March 2020 from 9am to 7pm

    Registration opening hours

    Tuesday 10 March 2020 from 8am to 8pm

    Wednesday 11 March 2020 from 8.30am to 7pm

    Thursday 12 March 2020 from 9am to 7pm

    Friday 13 March 2020 from 9am to 3pm

    Access from 8.30am for exhibitors

    I have not received my badge by post although I was eligible to receive it, what can I do?

    It could happened that the badge is not received before the show, in that case, please do not worried, you can pick up your badge at the registration area with a valid ID.

    Voucher (formerly called E-ticket)

    When will I receive my Voucher (formerly called E-ticket) and how can I get it?


    • Registered participants who have paid in full will receive a Voucher (formerly called E-ticket) by email starting 4 weeks prior to the show (except if the badge has already been sent by post - please refer to "badge" section).
    • The voucher can also be downloaded by logging into the Online Database (“Edit my profile” page).
    • The voucher can also be downloaded via the mobile app (‘MyEvent”section) starting 4 weeks prior to the show. To save time, save the QR code as an image on your smartphone.

    My Voucher (formerly called E-ticket) is not displayed in my MIPIM mobile app

    If your voucher is not displayed in the MIPIM mobile application, it could be your WiFi proxy (high security level) that prevents the voucher from displaying. Try to connect with 3G or 4G to display your voucher in the app.

    If your badge has been sent by post (please refer to "badge" section), the voucher is not displayed.

    How do I retrieve a badge with my Voucher (formerly called E-ticket)?

    A voucher can be used to collect your badge at a self-service delivery point by scanning your QR code displayed on your voucher or at the Registration Desk.

    I did not receive my Voucher (formerly called E-ticket) by email or it is not available on the mobile App or Online Database.

    Only registered participants who have paid in full will receive a voucher by email or can download it via the mobile app or via the Online Database.

    NOTE: If you didn’t receive your voucher please check in your spam folder and ensure your payment has been successfully delivered.

    If your badge has been sent by post (please refer to "badge" section), the voucher is not displayed.

    If your payment has been completed and you still have not got your voucher, please fill out the Customer Service Helpdesk Request Form, including your company name, personal details and the event you registered for.

    Can I retrieve my badge at the show if I don’t have my Voucher (formerly called E-ticket)?

    YES, If you don’t have your voucher, just go to the registration desk with a valid ID to collect your badge.

    For any further assistance, please fill out the Customer Service Helpdesk Request Form, and include your company name, personal details and the event you are registered for.

    VAT Refund

    How can I collect my VAT refund?

    Participants from abroad may be eligible for a refund on French Valued Added Tax (VAT) under certain conditions.
    Please be careful not to lose the top copy (original repayment VAT invoice) which is the only document valid for your VAT refund request.

    Duplicated and client copies, even certified, will not be accepted by the French tax authorities. Originals cannot be re-issued.

    For more information about VAT refunds, please contact our partner TEVEA INTERNATIONAL.

  • On-Site Concerns

    WiFi & Connectivity services

    What connectivity services are available during MIPIM?

    Free WI-FI is available throughout the exhibition on the network named: ‘Palais des Festivals WIFI’.

    Note: You will find the Wi-Fi code on the top left of your badge. (@: XXXXXX).

    You can only connect one device at a time.

    The Wi-Fi will allow you to read your emails, tweet and connect to the MIPIM application. Although it will not support video streaming or downloading of heavy attachments.

    If you require a customised WiFi service, please contact Viapass.

    T: +33 (0) 4 97 06 37 65


    Access to e-mail points and Plug & Play within the Business Centre.


    Mobile phone and 3G+ Datacard Rental is available.

    IMPORTANT: The code on your badge - @: XXXXXX – is your login to connect to all services.

  • Online Services

    Online services and database

    What is my login and password?

    Your login is the email address you registered with; enter this email, and you will be asked to set up a password. Note that your email must be unique and personal to you.

    Why haven’t I received my activation email?

    Few days after your registration, you will receive an activation email in your mailbox. The email’s subject line is "MIPIM IMPORTANT INFORMATION: your online database access" -- if you haven’t received it within 72 hours, check your spam folder.

    Otherwise, click on the link labelled "Enter your account or reset your password” on the login page. This will resend an activation link to your mailbox. If problems persist, please fill out the Customer Service Helpdesk Request Form.. Specify your request, company name, personal details and the event you registered for.

    How do I change my email address?

    To change the email address you currently use as a login, as well as for communication with Reed MIDEM, please fill out the Customer Service Helpdesk Request Form. Specify your request, company name, personal details and the event you registered for.

    How do I hide my email address from other Online Database users?

    To hide your email address, log into the Online Database. On the "My account" page, click on "Preferences", then click at the bottom of the page on "I do not want to display my email address on my participant profile, nor on messages that I send to other participants".

    How can I manage the meeting notifications that I receive in my mailbox?

    If you want to stop receiving emails related to meeting requests from the Online Database, go to the “My account” page and click on “Manage your profile”.

    In the “Alert me via email when” section, you can individually turn on/off notifications for when a participant sends you a meeting request, accepts your meeting, declines your meeting, or cancels his own meeting with you.

    You also have the possibility to prevent other people from sending you meeting requests.

    How is Reed MIDEM taking measures to protect your private information?

    It has come to our attention that certain companies have accessed the online database to obtain attendees’ email addresses. Reed MIDEM is not related in any way with these companies and is taking measures – including legal action – to stop their unsolicited emails. Reed MIDEM takes your privacy very seriously. If you prefer not to display your email address on your profile, go to your communication preferences on the “Preferences” page, accessible from the “My account” page.

    How do I update my profile, photo or company information within the Online Database?

    Once connected to the Online Database

    To update your photo, click on the bottom right of the picture. We highly recommend using a 120px x 125px .jpg or .png file.

    To update company information, your logo or project information, from the “My Account” page, scroll down to “Manage your company". Click on “Edit”. This will include a series of tabs for updating your company profile, logo or project information.

    How do I read my messages?

    Once logged into the Online Database, an activity toolbar will be displayed at the top of the website. Click on the mail symbol. This will create a dropdown where your personal Inbox and company Inbox will be available, along with your latest incoming messages.

    How can I promote my company in the Online Database?

    You can benefit from an exclusive Digital banner at the top of the online directory to be visible by your peers all year round (from 6 650€ + VAT). There is also a full range of advertising space on the show website and the show guide that you can book. If you are interested by any of these opportunities, please contact luigia.deianni@reedmidem.com.

    You can also upgrade your company’s online package to the Online Database Company highlight (from 345€ + VAT), in order to be highlighted in search results. To do so, please contact Elodie.leogane@reedmidem.com.

    Why am I having trouble viewing the website?

    Our website is best viewed in most up to date browser versions, therefore some features may not work properly on versions like Internet Explorer 6 and 7. Please consider upgrading your browser for a better experience.

    Your Personal Agenda

    How can I bookmark a session, a concert or a speaker?

    Go to the conferences and events tool. Bookmark a session by clicking on the agenda icon located in right corner of a session or a speaker, by clicking on the star icon. You must be logged in to complete these actions. You can decide whether you want to add a session to your favourites or whether you want to add a conference to your personal Agenda.

    Where can I find my Personal Agenda?

    Once logged in to the Online Database, an activity toolbar will be displayed at the top of the website. Click on the "My Account" menu. This will create a dropdown where your “Agenda” will be available.

    How can I retrieve my bookmarked sessions?

    Go to the “My Account” tab of the header and click on “Agenda”. You will find all the sessions you bookmarked in a calendar view.

    How can I find my bookmarked speakers/sessions/participants/companies?

    Go to the “My Account” tab of the header and click on “Favourites”. Here you will find all the speakers, sessions, participants and companies you bookmarked.

    How can I share a conference or event with someone?

    Go to the session you are interested in. In the right corner, click on “Share”. You will be able to share the session by email or by Social Media.

    How can I retrieve My agenda on my mobile phone?

    Download the mobile app (available approximately 2 months before the show). Log in to the mobile app with your Online Database access and go to the “My Account” section. In the “My Agenda” section, you will find all the meetings and sessions you would like to attend in a calendar view. All the features of the Online Database are synchronized automatically with the Mobile app. Please see below for more information on the Mobile App.

    Mobile App

    Where can I download the mobile app?

    The mobile app is adapted for all devices. The app can be downloaded for free from Apple and Play Stores.

    How to login to the App?

    You can log in using your MIPIM 2020 registration credentials you have received by email “Welcome email from MIPIM 2020”:
    Username = MIPIM 2020 registration email
    Registration ID = given in the email you received

    You will have to create a password to connect to the app.

    How to reset my password?

    The first time you login, you have to set a password. The password you have created on your first login applies to all past and future connection. If you have forgotten you password, you can click on the link “Reset password” on the login page > Enter your email address that you have previously logged in with > click “Email me a password reset link” and go to your email inbox.
    Once you have opened the email titled “Reset your MIPIM password”, click on the reset password button. It will open a new page where you can enter your new password twice and press the “Reset password” button.

    Having trouble logging in?

    It can take up to 24 hours for your registration details to be available in the app.
    If you are still unable to login after this period, email: support@grip.events

    Is the mobile app synchronized with my Online Database account?

    In the app, you will be able to see the list of all participants, speakers and exhibitors. The meeting you have shortlisted or booked on your online database account are not synchronized on the app. We invite you to book your meetings and shortlist the sessions you want to attend directly in the app.

    Where can I find my voucher (formerly called ticket) on the app?

    Click on your profile picture symbol, then on the “My voucher ticket” tab.
    Your voucher (e-ticket) will also be available when you click on the MIPIM logo on the app.
    The voucher (e-ticket) will allow you to retrieve your badge quickly by scanning the barcode at a badge delivery point in the Registration area.

    I am having trouble downloading my e-ticket from the mobile app. Can you help?

    If you do not have your e-ticket, you can still go straight to the Registration Desk on the day of the event with a valid ID in order to redeem your badge. How do I log out from the mobile application?
    You can sign out from the app by going to the “More Section”.

    What is the difference between the “Add to Agenda” versus the “Interest feature"?

    The interest feature allows you to start chatting, learn more about each other and ultimately if after chatting you want to request a meeting then you can. The meeting tool cuts right to the chase and allows you to schedule a meeting with a connection.

    How do I request a meeting?

    Click on “Meet” on any profiles you would like to schedule a meeting with. Select the meeting details you would like your meeting to be held at (date, hours, location and add a message) and then click "Request Meeting". You can track the status of your meeting in the tab “My schedule”.

    Here is the different meeting statuses:

    • SCHEDULED: has been confirmed by both parties.
    • PENDING: someone has requested a meeting with you and you need to approve it, decline it or reschedule it.
    • AWAITING RESPONSE: you have requested a meeting with someone and they need to approve it, decline it or reschedule it.
    • DECLINED: the meeting has been declined by you and/or the other person.

    Where will my meetings take place?

    A few options have been provided as locations for your meetings in the app. You have to choose between options when you are requesting a meeting.

    Can I add meetings to my calendar?

    When a meeting request is accepted, it will send a calendar invite to your email address.

    How to chat with a user?

    To enable the chat option you will need to either:

    Option 1: Have a confirmed meeting with someone will allow you to start chatting with him or her.
    Option 2: Have mutual interest in each other using the "Interest" tool. Having a mutual interest using the interest tool will allow you to start chatting. Show interest in someone and wait for him or her to interest you back. Once they interest you back you will receive a notification and the option to chat with them will be available to you.

    Then, click on the chat icon to open a chat window.

    How do I remove my details from the platform?

    Removing your details will mean that you are unable to login or arrange networking opportunities through the platform. However, if you would like to be removed please send your details to support@grip.events using the subject line “Remove from matchmaking” and we will be happy to remove your details.

    How do I set up or update my profile?

    Log in to the platform using your login and password > Click on your profile icon > Fill-out the different criteria by simply clicking on the field > Enter your answer and click on "add" and then click on update preferences.

    Can I export my connections contact details?

    No. Users contact details are not displayed or exportable in the platform.

  • Subscriptions

    Email unsubscription

    How do I unsubscribe to your communications?

    This data is processed by Reed MIDEM for the purposes of carrying out its contractual obligations: fulfilling request for information or content, registration for newsletter or promotional analysis and communications. Such data is stored for a maximum duration of 10 years.
    You may exercise your right to access, obtain, correct and oppose the use of your personal data by writing to: www.privacy.reedexpo.com.
    In case you are not satisfied by the answer to your request, you may enter a complaint to the French National Data Protection Authority (Commission Nationale Informatique et Libertés or CNIL) www.cnil.fr.