Speaker Profile

VERSCHELDE Olivier

Job TitleSenior Consultant - Service DNA Department Head

Company NameEHL Advisory Services

About

As a Senior Consultant in the Lausanne office, Olivier has extensive experience with assisting several organisations, from the luxury industry to the banking sector in establishing their service excellence DNA.
As an advisor, he thrives in multicultural environments and therefore travels the world to work on projects ranging from mixed-use destination projects to private medical facilities.
Prior to joining EHL advisory, Olivier has been involved in managing a number of hospitality projects with one of them being a luxury boutique hotel & spa near Paris. He has also taken the lead in the setup of several food and beverage outlets around Europe and Switzerland from conceptualization to opening. The last one being a gastronomic restaurant that obtained a one Michelin-star rating 5 months after opening.
A graduate of the Ecole hôtelière de Lausanne, Olivier is also a Project Management Professional (PMP) certified. His is a native Dutch speaker, is fluent in English and French, and can communicate in German and Spanish.

Areas of Focus
• Customer service design
• Customer journey mapping
• Service culture design and implementation
• Hospitality concept development
• Business model generation
• Food & Beverage
• Restaurant & Hotel operations
• Tourism Destination planning

Conference Sessions

  • How to build and develop a touristic destination

    03-Jun-2020, 15:15 - 16:00, HOSPITALITY ROOM

    Building a great and attractive destination requires several factors. How to make a place attractive, how to adapt the touristic offer, infrastructure and also ...

    • Language: English
  • Hospitality Summit

    04-Jun-2020, 08:00 - 11:00, MARTINEZ HOTEL

    THE FUTURE IS HOSPITALITY  The summit will gather CEOs from the major hospitality groups, political leaders, developers and investors to assess the importance ...

    • Language: English